Terms & conditions

Who we are

This website is operated by Seawings Project Limited, trading as Peoples Coffee, a company registered in England and Wales under company number 11255968, with its registered office at Ground Floor, Building A, Green Court, Truro Business Park, Threemilestone, Truro, Cornwall, TR4 9LF ("we", "us", "our"). Our cafe and roastery is at Peoples Cafe & Roastery, 101 Lawrence Road, Mount Batten, Plymouth PL9 9SJ. Email: hello@peoplescoffee.uk. By ordering from this site you agree to these terms.

Orders and payment

All payments are processed securely by Square. Your order is accepted when payment is taken, and we will confirm it by email. Prices are shown in pounds sterling and include VAT where it applies. If we get a price obviously wrong, we may cancel the order and refund you in full before dispatch. Occasionally an item may be unavailable after you order; if so we will tell you promptly and refund anything you have paid for it.

Delivery

We deliver to UK addresses, and delivery is free. We roast in small batches and dispatch your coffee fresh, so please allow a few working days from order to arrival. Risk in the goods passes to you on delivery. If your order arrives damaged or does not arrive, contact us within 14 days and we will put it right with a replacement or a refund.

Subscriptions

Subscriptions renew automatically at the frequency you choose (weekly, every two weeks or monthly) and payment is taken by Square at each renewal. You can skip a delivery, pause, or cancel at any time through your account, with no fees and no minimum term. Changes made before your next renewal date take effect on that renewal; changes made after a renewal has been charged take effect on the following one. If we change subscription prices we will give you notice by email before your next renewal, and you can cancel before it applies.

Cancellations, returns and refunds

As a UK consumer you have the right to cancel an online order within 14 days of receiving it, without giving a reason. Because coffee is a fresh product, this right applies to unopened items. Full details of how returns and refunds work, including for damaged or faulty orders, are on our Refunds & cancellations page. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

Discount codes

Discount codes such as WELCOME25 apply to your first delivery only unless stated otherwise, are limited to one use per customer, cannot be exchanged for cash, and may be withdrawn at any time. Only one code can be used per order.

Wholesale

Trade accounts and wholesale orders are business-to-business and are covered by separate terms agreed when your account is set up. Wholesale prices exclude VAT.

Liability

We are responsible for foreseeable loss caused by our breach of these terms or our negligence, and nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud. We are not liable for business losses; consumers only, on this site. Our total liability for any order is limited to the amount you paid for it.

General

We may update these terms from time to time; the version on this page at the time you order is the one that applies. These terms are governed by the law of England and Wales, and any disputes can be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland you can also use your local courts.